Returns & Refund Policy
Returns & Refund Policy
We want you to love your AutoAura™ piece. If something isn't right, we'll make it right with a simple and transparent process.
First, Unwrap It Completely
Some products may arrive with protective films, cardboard inserts, or tape. These can sometimes look like scratches or marks. Please remove all protective materials before checking the product.
Damaged, Faulty, or Incorrect Items
If your item is damaged, faulty, or incorrect, contact autosaura.co@gmail.com within 7 days of delivery with your order number and photos.
Depending on the situation, we may offer:
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A. The correct or missing part.
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B. A partial refund if you prefer to keep the item.
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C. A full replacement at no additional cost.
Missed Delivery or Returned Parcel
If you miss a delivery, please contact the carrier using your tracking number to arrange another delivery or pickup.
If the parcel has already been returned to us, contact autosaura.co@gmail.com and we'll arrange a re-shipment or refund, depending on the circumstances.
Changed Your Mind
Returns are accepted within 30 days of delivery. Items must be unused, uninstalled, and in their original packaging.
For change-of-mind returns, the customer is responsible for return shipping costs. If the item arrived damaged, faulty, or incorrect, AutoAura™ covers the return shipping.
Order Cancellation
Orders can be cancelled before they are shipped. Contact us as soon as possible, and we'll cancel the order and issue a full refund where applicable.
Refunds
Once your return has been received and inspected, or your claim has been approved, refunds will be issued to the original payment method within 5–10 business days.
Custom & Final-Sale Items
Custom, personalised, and final-sale items are not eligible for change-of-mind returns. However, they remain covered for defects or damage upon arrival.
Contact Us
Have questions or need help with a return?
Our support team will respond within 24–48 hours.